Below are some common questions our customers ask before making a purchase. If you have any other inquiries, please feel free to contact us Via Email: Support@venuspanty.com .
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If we aren’t available, drop us an Email and we will get back to you within 20-36 hours!
ORDER INQUIRIES
Shipping times vary by country, typically taking 8 to 14 business days for your item to arrive.
A shipping confirmation is sent via email as soon as your order is shipped, enabling you to track its status.
Upon order placement, you'll receive an automatic confirmation email. When your order is ready to leave our distribution center, you'll receive another email with shipping details. Please allow 24-48 hours for the status to update.
We send order and shipping confirmation emails to the provided address. Please check your spam/junk folder for these emails.
Check around your neighborhood and consult with family or roommates. If unsuccessful, contact the shipping carrier for assistance.
Tracking info may lag, especially in the first 2 weeks. Contact support if it hasn't updated beyond this timeframe.
Yes, We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations. When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page. Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
ORDER CANCELLATION
You can cancel your order directly from your confirmation email within 1 hour by scrolling down to the "Changed Your Mind?" section. If it's been longer than 60 minutes, Contact Us and we'll assist you.
If you've accidentally canceled your order on the site, simply place a new order at checkout. For any questions, Contact Us we're here to help.
You'll receive a cancellation confirmation email after canceling your order using the link in your order confirmation email. If you haven't received this Email, Please Contact Us and we'll check for you.
For orders containing a gift card, please Contact Us with your order number and request for cancellation or change as soon as possible. Our team will be happy to assist you.
REFUND POLICY
We understand if your purchase didn't meet your expectations. Simply contact us with your order number and details of the products you'd like to exchange or return, and we'll guide you through the process.
No worries! Our packages don't include return slips. Just reach out to our team, and we'll assist you in initiating your return or exchange.
All returns must be processed within 30 days of receiving your order. however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). If you need to return an item, please contact us We'll notify you via E-mail of your refund once we've received and processed the returned item. Please note That original shipping charges are non-refundable.
Credit card refunds typically take 5-10 business days to reflect on your statement.
Our apologies for any mix-up. If you receive a product different from your order, please contact us, and we'll swiftly rectify the issue.
Absolutely, you can initiate a return within 30 days of receiving your package. Simply securely pack the items in a box, affix the mailing label squarely onto the address side of the parcel, and use the provided address with the appropriate postage. Then, ship the package from your nearest post office or chosen shipping company. If a return label wasn't included, please reach out to us. Note: If the product is faulty, contact us before returning, and we'll guide you through the process. Important Note: If your order wasn't made directly through us, please refer to the return policy of the respective shop where the product was purchased.
